Receiving Items

When you win an auction on Mint Auction, we take every measure to ensure your items arrive safely and securely. Here’s what you can expect when receiving your items.

Shipping Confirmation

1. Email Notification

   • Once your payment has cleared, you will receive a shipping confirmation email.
   • This email will include a tracking number and details about your shipment.

2. Carrier Information

   • Your item will be shipped via a trusted carrier, such as UPS, FedEx, or USPS.

3. Shipping Timeline

   • Most items ship within 2–5 business days after payment confirmation.

Inspecting Your Package

1. Check for Damage

   • Upon delivery, inspect the exterior of the package for any signs of damage.
   • If the package appears damaged, take photos before opening it.

2. Unpack Carefully

   • Open the package gently to avoid damaging its contents.
   • Save the original packaging and materials in case you need to return the item.

3. Verify the Contents

   • Ensure all items listed on your invoice are included in the package.
   • Double-check that items are in the condition described in the listing.

If There Are Issues

1. Contact Customer Support

   • If you receive a damaged item or are missing any pieces, contact us immediately at [email protected].
   • Provide photos and a detailed description of the issue.

2. Returns and Refunds

   • Mint Auction will work with you to resolve any issues in accordance with our terms and conditions.
   • Certain restrictions may apply based on the type of issue and item won.

Authenticity and Documentation

1. Certificates of Authenticity

   • If your item includes a certificate of authenticity, it will be included in the shipment.

2. Original Packaging

   • For items with original packaging, it will be shipped with the item unless otherwise noted in the listing.

Tips for Care and Storage

• Sports Cards: Store cards in protective sleeves and cases to maintain their condition.
• Memorabilia: Display or store items in a safe, climate-controlled environment to prevent damage.

By following these steps, you can ensure your items meet your expectations and remain in excellent condition. If you have any questions or concerns, feel free to reach out to our customer support team.